Terms of Trade and Service
We will deliver within a 90 mile radius of Sheffield for our standard terms of trade.
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1. Opening HoursN.B. Subject to change without notice.
Day Hours Monday CLOSED ALL DAY FOR CASH & CARRY Tuesday 9.00am - 5.00pm Wednesday 9.00am - 4.00pm Thursday 9.00am - 5.00pm Friday 9.00am - 5.00pm Saturday 9.00am - 1.00pm** ** Cash & Carry service only - no deliveries or phone cover.PLEASE NOTE : THE DOORS WILL CLOSE FOR CASH & CARRY TEN MINUTES BEFORE THE TIMES SHOWN ABOVE.PARENTS ARE ADVISED THAT, FOR INSURANCE REASONS, IT IS YOUR RESPONSIBILTY TO ENSURE THAT CHILDREN BEHAVE IN AN APPROPRIATE MANNER - NO RUNNING, CLIMBING ON RACKING etc. - WHILE AT LEMBAS.IF YOU ARE UNABLE TO COMPLY WITH THIS REQUEST YOU WILL BE ASKED TO VACATE THE PREMISES. -
2. Delivery Schedules
Lembas regularly delivers within a radius of about 90 miles of Sheffield. The following delivery schedules apply:
DAY MORNING AFTERNOON Monday No deliveries Sheffield - Trade Only Tuesday Buxton, Leicester & Nottingham Sheffield - Chilled Goods Only Wednesday Birmingham, Cheshire, Chesterfield, Derby & Matlock Sheffield - Trade Only Thursday Doncster, Leeds, Manchester & Rotherham Bradford, Burnley, Harrogate, Hebden Bridge, Liverpool* & Ribble Valley Friday Ashbourne, Buxton & Nottingham Sheffield - Non Trade *Delivery runs to Bradford, Hebden Bridge & Liverpool are currently made twice monthly: we will confirm the actual delivery date when you place your order.
Please Note : While we are not normally able to deliver to customers outside this area we will consider any requests on a case by case basis. If you are willing to arrange your own haulier we are happy to collate any order in advance.
We regret that we are unable to offer a mail order service to customers outside these areas.The following scale of minimum order value for free delivery applies. These are intended as a rough guide only so please ask for confirmation when you place your order.Band Trade Non-Trade A1 £50.00 £100.00 A2 £100.00 £150.00 B1 £125.00 £175.00 B2 £150.00 £200.00 C1 £175.00 £225.00 C2 £250+ £300+ The following areas are covered by the various delivery bands;Band Area Covered A1 Sheffield (3 miles of Lembas or in a regular run area i.e. Crookes/Walkley). A2 Sheffield (3+ miles of Lembas not covered by a regular run i.e. Hilsborough/Gleadless) Barnsley, Bradford, Chesterfield, Doncaster, Matlock, Nottingham, Buxton + High Peak, Huddersfield, Leeds & (Greater) Manchester. B1 Derby, Liverpool, North Cheshire, North, West & South Manchester. B2 Birmingham, Harrogate, Hebden Bridge, York and Leicester. C1 Hull, Leek, Staffordshire (Stone), Stoke on Trent C2 Special delivery runs, Cumbria etc. Order value for deliveries well outside our normal delivery areas will be calculated on a mileage basis.
We will always confirm the order value we require when you place your order with us.Below is a list of dates we'll be delivering in the areas as above. Please note that these are a tad fluid and are only intended as a guide. We will confirm delivery date with you at the time you place your order.
Hebden Bridge,Todmorden and the Ribble Valley (Thursdays) Bradford and East Leeds, Merseyside and North Cheshire (Thursdays) 06/01/2011 13/01/2011 20/01/2011 27/01/2011 03/02/2011 10/02/2011 17/02/2011 24/02/2011 03/03/2011 10/03/2011 17/03/2011 24/03/2011 31/03/2011 07/04/2011 14/04/2011 21/04/2011 28/04/2011 05/05/2011 12/05/2011 19/05/2011 26/05/2011 02/06/2011 09/06/2011 16/06/2011 23/06/2011 30/06/2011 07/07/2011 14/07/2011 21/07/2011 28/07/2011 04/08/2011 11/08/2011 18/08/2011 25/08/2011 01/09/2011 08/09/2011 15/09/2011 22/09/2011 29/09/2011 06/10/2011 13/10/2011 20/10/2011 27/10/2011 03/11/2011 10/11/2011 17/11/2011 24/11/2011 01/12/2011 08/12/2011 15/12/2011 22/12/2011 -
3. DeliveryOur delivery service is free provided our minimum order is met. We reserve the right to make a small charge of 10% of the shortfall, or £5.00 (whichever is the greater) on orders that do not meet the minimum.
NB: Delivery charges are subject to VAT.
Orders should be placed by 5.00pm Thursday to ensure delivery or collection the following week. Telephone: 0114 258 6056 / 0845 458 1585. Fax: 0114 255 2564 / 0845 458 1586. email: sales@lembas.co.uk** **Lembas will always acknowledge receipt of e-mails. If you do not get a reply to your email within 2 working days, please contact us. -
4. Cash & Carry / Collection
N.B. Our insurance does not cover the presence of unsupervised children under the age of 14 in the warehouse.
Lembas is a wholesaler. As such, you the customer, get goods from us at wholesale prices.
In practice, this means that our prices are substantially less than those you would expect to pay in your local retail outlet. In many cases, prices are even lower than your local supermarket.
Lembas is only able to offer a Cash & Carry service on the following terms;
- All sales must go through an account. To set up an account we will ask you for your name, address and a contact number. We do not pass these details on to third parties and it is not our policy to send out unsolicited mail.
- There is no minimum spend on orders for Cash & Carry purchases where complete outers (as listed in the catalogue) are involved.
- Lembas operates a "split case" policy. On each visit, customers must purchase goods to the value of at least £25.00 in whole cases or original packaging before we will allow you to buy single items from open cases.
- While we split as much of the range available as we can, there are some items that we only sell as whole cases. Please do not take items from un-opened packs unless you have checked with a member of staff. Please ask a member of staff before splitting unopened cases. If you open a case that is not deemed a splittable item you may be charged the value of the complete case.
- In the interests of fairness to all customers, Lembas operates a "first come, first served" policy. Therefore, some items on general display may be already "booked" for another customer.
- Lembas is happy to order in for you items that we do not normally hold in stock. Unless other arrangements have been agreed in advance, Lembas reserves the right to invoice you for the full value of any goods that remain uncollected after one week. Further charges may apply as per our Terms of Trade.
Thanks to the gift of a free fridge from Provamel Alpro we are also able to offer a range of chilled goods to Cash & Carry customers. While we make every effort to keep this fridge stocked at all times, if you do not see what you are after please ask a member of staff. We may have further stocks in the main coldroom.
Please Note : Lembas charges a small premium per item to Non-Trade customers who purchase split items. Any and each split case item you purchase will be invoiced at cost plus 10%.
If you have any suggestions as to how we can improve the service we offer, please let us know. Any comments or suggestions will be very gratefully received.
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5. Discount : N.B. To trade customers only
Order (£s) Discount (%) 0 - 199 0 200 - 299 2 300 - 499 3 -
6. Payment
PAYMENT IS DUE ON RECEIPT OF GOODS - we do not normally extend credit.
A minimum interest charge of £10.00, or 1% of the value of the cheque (if greater) will be levied on dishonoured and represented cheques.
Unpaid invoices are also liable to a minimum interest charge of £10.00 or 1% charge per week (whichever is the greater) or part thereof on balances which remain outstanding.
Late Payment by Card: Lembas reserves the right to impose an administrative charge as above where card payment has not been received within five working days of delivery day.
Lembas does not retain your card details. -
7. Invoice Signing
Ideally all orders should be checked at the time of delivery or collection by the customer, or an agent of the customer, together with a member of Lembas staff. We may require a signature from the customer or the customer's agent. This signature acknowledges receipt of all priced items after any due amendments to the invoice have been made.
However, if you are unable to be on hand for delivery, please check your invoice carefully and notify us of any problems or queries as soon as possible,
Once delivery has been made and a signature given, we will not accept any liability for errors. -
8. Credit Claims
If a claim is agreed, we will issue a credit note which will be available for deduction from your next payment. Claims must be made within three days of receipt verbally, and within seven days in writing. Any outstanding credit on a customer account to the value of £10.00 or less will be written off after six months unless otherwise agreed in advance with the account holder.
We reserve the right to dismiss claims outside these criteria.
We reserve the right to dismiss credit claims made against damages to split cases. -
9. ReturnsWe do not offer goods on a sale or return basis & returns can only be made with prior approval from us. Any claim MUST be made within 7 days of delivery of your order. Where relevant the driver should check and counter-sign any claim before it is submitted. We will not accept back goods that require temperature control or that have already been priced for retail sale. Items must be returned in the condition they were received.
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10. Uncollected ItemsProvided you let us have a half day's notice we are happy to pre-collate orders for Cash & Carry customers. However, an invoice will be issued for the full value of any goods uncollected after one week unless other arrangements have been agreed in advance. The penalties outlined above will apply.
Cash & Carry Customers will be liable for the full cost of chilled items not collected before the best before date expires.
Lembas reserves the right to impose a charge on any pre-collated order not collected within 48 hours of the day arranged.
Please note: You may be asked to pay part [or full] value for any items you ask Lembas to pre-order for you.
Cash & Carry Customers will be liable for the full cost of chilled items not collected before the best before date expires.
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11. Price ListsWe will provide up to two price lists free of charge.
If further copies are required, they will be subject to a charge which is subject to confirmation at the time of asking.
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12. Standing OrdersWe regret that we cannot process Standing Orders for Cash & Carry Customers.
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13. Fresh Bread & Chilled ItemsWe regret that fresh bread is not usually available to Cash and Carry customers.
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14. Wines & Spirits
While we are now licensed to sell alcohol and so can sell you single bottles, most wines & spirits still have to be ordered in from our supplier in cases of 6. We are happy to make up cases to your specification. Proof of age may be required.
