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Why log in?

Logging on allows you to order items from us using our price list search engine, and also gives you access the latest special internal news items on our new news page


Creating your order on line is becoming ever more popular with our customers and several of you have asked why you can't create an account with Lembas online, and why you can't pay for your order on line too.

We like it better that way for several reasons...

  • Call us old fashioned, but we like to get to know our customers, and we'd like to talk to you first to see how we can help. This requires some human contact!    So, if you don't have one already and you want an account with us, give us a ring on 0845 4581585 or, if you must, email us.
  • Owing to the immense size of the range we offer, we never guarantee you 100% order fulfillment (tho' we average over 90%). So we would rather bill you on delivery for what you receive rather than overcharge you in advance.
  • Unfortunately, our website's price list database is not connected directly to our live database...yet. Rather, it is maintained by monthly updates, so there may occasionally be discrepencies in prices (up or down). Again, we would rather charge you correctly for what you get than overcharge you in advance.
    We say "yet" because we are working towards providing selected customers with the means to add their orders directly into our live database.
  • Truth be told, if we were to implement online payment transactions, it would mean a significant fraction of the cost on your order (~10%) would go to some middle-(wo)man, and this cost is more than we care to pay at the moment!

  • If you are a regular customer or on one of our normal delivery runs we will deliver at the usual time.
  • If you are not so regular or relatively new to us, we will contact you to confirm / discuss the best time for delivery.
  • We have your customer code, so we can contact you if there is any difficulty with your order.
  • You can add a message with any special instructions you may have for us on confirming your order .
  • Meanwhile, if you have any queries about your order you could have a look at our Terms of Trade, our Tips page or contact us with your query


N.B. Our ordering system has been updated.

    You will need to have cookies enabled to use the system which has new features making it easier to use and more powerful. These features include:
  1. We have simplified the login, and once you have logged in you have links to your "basket", the "checkout" and the "archive" always available to you as part of the search engine.
  2. The system remembers your current order.
    • If you have to abandon an order before you finish it, your order will still be in your "basket" next time you log in.
  3. An archive of the orders you have placed with us using this website.
    • You can view your order history at any time, once you are logged in.
    • N.B. You can use an archived order as a "template", and add lines from the old order list to your new order.
    • If you regularly place orders that usually contain the same items, then this feature can save you LOTS of time looking for the same items over and over again.